Frequently Asked Questions

  • How can I get an order to process the same day?
  • How long will it take my order to ship?
  • Can I get my items customized?
  • Do custom uniforms, basketball tshirts, basketball bags and women's warm up suits include customization in the price?
  • Can I phone my order in and pay by check or check by phone?
  • Do you ship internationally?
  • What is your return policy?
  • How can I get an order to process the same day?

    Most orders placed before 2pm EST will process on that business day. Orders placed after 2pm, or on weekends and holidays will process on the next business day. However, due to some of our items coming from other warehouses, please allow 24-48 hours for processing. If you need your order to process same day, please call our customer sales and service representatives at 866.641.1505 to ensure timely processing.

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    How long will it take my order to ship?

    Many of our items can and will be shipped the same day as the order is placed as long as the order is placed by 2 pm EST. If any of your items are custom uniforms, are coming from another warehouse or are being customized, this can add up to 14 weeks to your lead time. Be sure to add the appropriate lead time for your items to the method of shipping you choose to get your total ship time. Ground Shipping takes approximately 7-10 business days, Three Day Select is 3 business days, Second Day Air is 2 business days and Next Day Air is 1 business day. (Business days are Monday-Friday, excluding national holidays) Please speak with your customer sales and service representative if you are concerned about your ship date or to find out about any additional lead times.

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    Can I get my items customized?

    Yes! We can screen print, embroider and/or tackle twill your desired design on just about anything . . . custom uniforms, reversible basketball jerseys, basketball shorts, warm-ups, shooting shirts, travel-suits, basketball bags and more. For more information, please call us at 866.641.1505 to speak to a customer sales and service representative who will help you with all your customization needs. Click here to view customization options.

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    Do Custom Uniforms, Basketball T-shirts, and Travel-suits include customization in the price?

    No, we list the Screen Printing, Tackle Twill and Embroidery information and pricing separately so you can customize your look uniquely for your team and budget.

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    Can I phone my order in and pay by check or check by phone?

    Yes, when placing an order, tell your customer sales and service representative that you will be sending a check. Your order will be sent when we receive your payment. To expedite your order you can pay with a check by phone. When using this option you will need to supply information from your check when you call.

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    Do you ship internationally?

    At this time we to ship to 48 Contiguous States, Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands. Puerto Rico, US Virgin Islands, Guam, Alaska, Hawaii must be quoted separately.

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    What is your return policy?

    • Fill out a return/exchange form and use the supplied address label. Make sure you include the invoice/order number to ensure correct and timely credit.
    • Ship to girls got game; c/o Athletica, INC.; Attn: Returns Department; 200 North Main Street; Suite 3; Perry, New York 14530 via a trackable ship method (UPS, USPS Priority Mail, Fed Ex) to be sure we receive the items for proper credit.
    • If exchanging, we will ship exchange items with applicable shipping charges added.
    • If you have any concerns about a return/exchange email returns@girlsgotgame.com or call 866.641.1505.


    All non-customized items may be returned within 30 days of shipment to you. Items must be in new condition and in the original packaging. Please do not write on basketball shoe boxes. Customized items are not returnable.

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